: If you see an "Unknown device" or a driver error in Device Manager, manually point the update to the driver folder (typically C:\SWSetup\spXXXXX ) and ensure the "Include subfolders" box is checked. Identify the Correct Hardware : In Device Manager, the sensor is often listed under System Devices HP Mobile Data Protection Sensor HP Data Protection Sensor Verify Background Operation
Because Windows 11 updates can sometimes override OEM drivers, you need to verify the feature is active. Here is the definitive checklist:
Here is why it is on Windows 11 compared to Windows 10:
: If you see an "Unknown device" or a driver error in Device Manager, manually point the update to the driver folder (typically C:\SWSetup\spXXXXX ) and ensure the "Include subfolders" box is checked. Identify the Correct Hardware : In Device Manager, the sensor is often listed under System Devices HP Mobile Data Protection Sensor HP Data Protection Sensor Verify Background Operation
Because Windows 11 updates can sometimes override OEM drivers, you need to verify the feature is active. Here is the definitive checklist:
Here is why it is on Windows 11 compared to Windows 10: